Not quite right?
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The important bits, with your rights kept clear.
The useful details
Ordering is open. Review your photos, wording and sizes before checkout.
Made just for you
Personalised goods are normally excluded from change-of-mind cancellation.
Something wrong?
Faulty, damaged or incorrect items are covered by your consumer rights.
Start with an email
Tell us what happened and include your order number. We’ll help with the next step.
Your returns, explained
Tap a heading to read more.Change of mind
A product made to your specifications or clearly personalised for you is normally exempt from the 14-day distance-selling cancellation right. Please check your photo, spelling and garment measurements carefully. This exception does not remove your rights when something is wrong with the goods.
Faulty, damaged or incorrect
Email our support team with your order number and a description of the problem. A photo can help but is not a condition of your legal rights. We will arrange the appropriate remedy under consumer law, including a refund, repair or replacement where applicable. Reasonable return costs for faulty or incorrect goods are ours.
Your rights continue
There is generally a 30-day short-term right to reject faulty goods. Rights to other remedies can continue after that period. We do not impose a blanket 30-day deadline for reporting every problem, and nothing in these terms limits your statutory rights.
Order changes
Contact us as soon as possible if you spot a mistake. We will check whether production can be changed or stopped. A cancellation or amendment is not guaranteed once personalisation begins.
Refunds
Where a refund is due, we use your original payment method unless agreed otherwise, without a refund fee, and within the applicable legal time limit. Contact us before returning goods so we can provide the right instructions.